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Tmall

Tmall

www.tmall.com
What is your customer experience with Tmall?

Tmall Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Tmall reviews show a 1.1 star rating from 8 customers with 88% unfavorable feedback; consumers are mostly dissatisfied and often request a refund. Price level is reported as high and issues include billing and privacy concerns.

Positive Feedback

Some users note the platform can be profitable, with a few mentions of Ce rentable as a benefit.

Negative Feedback / Risk Areas

  • Tmall customer complaints frequently mention inability to withdraw funds and missing refunds.
  • Reports describe unresponsive customer service and poor help with returns.
  • Users cite problematic billing practices and concerns about privacy and data security.

Key Takeaways for Future Customers

  • Exercise caution before depositing significant sums and document transactions.
  • Seek written confirmation for returns and insist on proof of refunds.
  • Consider alternative marketplaces if timely customer support and withdrawals are priorities.
View full overview ›

Media from reviews

Tmall - Me estafaron no me dan mi reembolso perdí 1600.000
Tmall - Return parcel but no refundTmall - Lazarbogdanconstantin34@***.comTmall - Lazarbogdanconstantin34@***.com - Image 2Tmall - Lazarbogdanconstantin34@***.com - Image 3Tmall - I want to complain any of your staff from this management about my package .Tmall - I ordered goods from the taobao app without fully understanding and entered the...
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Show reviews that mention
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Sonia T Iak

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Solano, Caqueta

Me estafaron no me dan mi reembolso perdí 1600.000

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Tmall - Me estafaron no me dan mi reembolso perdí 1600.000

No me devuelven mi dinero y quieren que deposite más dinero según para poder retirar lo que tengo ya invertido en esta página. Me contactaron por Telegram y me dieron un código de referido, y según la plata está ahí, pero no me deja retirar.

Necesito mi reintegración de mi dinero. No confíen en esta página.

View full review
Loss:
$1600

Preferred solution: Full refund

User's recommendation: No confíen en esta plataforma

Anonymous

Lazarbogdanconstantin34@***.com

Tmall - Lazarbogdanconstantin34@***.com
Tmall - Lazarbogdanconstantin34@***.com - Image 2
Tmall - Lazarbogdanconstantin34@***.com - Image 3

I have a Tmall store, for a problem in the past and it's been closed, right now I have over 12,000 dollars on the store account, but Tmall forces me to put another 5,000 dollars, I asked for the store to close, and they don't want to close the store

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Sean M Qdn

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Verified Reviewer

4G LTE Mobile WiFi router model MF800B

Still can't figure out the APN settings or whatever to get it to work. I've started giving up on the thing...to be honest...but I'll take whatever help i can get..please help me!

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Kevin G Dxz

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I want to complain any of your staff from this management about my package .

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Tmall - I want to complain any of your staff from this management about my package .
Contains 1 confidential file for company representatives

I order from 1688 and i dont notice i put wrong address but my exact address is still writen there and can be choosen but all the seller is selecting the chinese address which 1688 will automatically input that address once you put wrong region address.ive been waiting 20days thus package and talk any costumer service but until no one can solve the problem.And i saw in the record its your warehouse address and you are cooperative to 1688.

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User's recommendation: Not recommend

Wymen Y

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Return parcel but no refund

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Tmall - Return parcel but no refund

Hi, I share my logistic replied:

However, your return tracking number (RNCNV000254611) was provided by the seller, and it shows that the parcel was delivered to them on 27/6/2025. We recommend that you contact Tmall customer service for further assistance regarding this matter.

Please reply asap

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User's recommendation: Please make it simple process for oversea return as advertised, kick here kick there like a ball

husniya o

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I ordered goods from the taobao app without fully understanding and entered the wrong address. To be clear, I entered the address of the place where I live, not the address of the Uzbekistan w

I ordered goods from the Taobao app without fully understanding and entered the wrong address. To be clear, I entered the address of the place where I live, not the address of the Uzbekistan warehouse in China.

Now, how will my product arrive? I would be very happy if you could help me.

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Preferred solution: Apology

User's recommendation: I want money for my goods

Phindile G Xkq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I want my money back

Tmall - I want my money back
Tmall - I want my money back - Image 2

I was scammed by an Emily Lynn and her alliances on Telegram under false pretence that she was helping people complete online orders for AliExpress as a work from home kind of thing and makes you complete tasks for her and she pays you R3890per task completed.

I worked her for a week completing tasks for her account and I had earned R3900 on my AliExpress account and I deposited the R300, because the system doesnt allow you to complete tasks if your balance is below, after the 1st deposit I tried to complete task 1 however it wanted a deposit of 5000 which I deposited and when I tried on the 2nd task it asked me to deposit R2700 and I did and when I tried to withdraw it told me to complete the 3rd task, on the 3rd task it asked for R600000 mind you Im still on the 1st tier for R20000 and I have not even got commission from them or done a single withdrawal. I asked them to remove the task or modify they kept telling me I was lucky I was getting big orders and will be making good commission, I tired chatting with support which I even doubt its them and they told me to take a loan, even sent me links as to where to look for these loans to get the 30000 can you imagine, these people had already scammed me R243000 and still want to transfer me another R30000k, now my AliExpress account is on a positive 401000k and I can't withdraw my money and they keep sending me links to take up loans to get this R35000 I have reported the issue with the police and Capitec Bank

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james c Brg

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Verified Reviewer

Fraud

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I've been scammed by Tmall & a representative for Tmall. I set up an account which I'm pretty sure is not genuine. I have money in my Tmall wallet and pending money due to go into it after being delivered, which I will never see.

View full review
Loss:
$9000

Preferred solution: Full refund

User's recommendation: Don't use at all

james c Brg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fraudulent & scam by scammers .

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I have set up a tmall , which I suspect is a scam & fraudulent . I have lost a lot of money due to this

View full review
Loss:
$9000

Preferred solution: Full refund

Anonymous
map-marker Botosani, Botosani

Information

Tmall - Information

Hello! My name is Gabriela Brumaras and i want to know if Tmall sells on Emaar Shop.com or is a scam.

I am new merchant on Tmall/ Emaar Shop.com and i think i am a victim of this if isnt you. Please Tell me if is a scam the Tmall on Emaar Shop, because i started to be afraid, cause i invested so many money!

View full review

User's recommendation: Thank you! Is this One of your phone number?

Anonymous
map-marker Miami, Florida

Possible scamming

I have been possibly scammed by Tmall.gyy3.top website. Please help me and provide information about this website really belongs to tmall or Alibaba.

I have paid more than 600000singapore dollars. And I am still asked to pay more.

I do expect your reply as soon as possible. Thanks

View full review
thersiamaria m

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Tolong kembalikan saldo saya

saya ingin membuka toko di aplikasi Tmall dengan alibi ada deposit 50rb sudah saya tf dan saya mendapat komisi 63.000 dan saya hrs membeli barang biar saya bs dpt komisi saya tf kembali 136.000 lalu saya disuruh menarik dana dan mendapat komisi lagi setelah itu saya disuruh tf kembali 130.000 dan komisi total 195.000 setelah itu saya masih hrs menyelesaikan misi dengan alibi tf misi ke 2 dan 3 digabungkan jd sy hrs tf lg 260.0000 setelah saya tf dana saya gabisaa ditarik dan saya hrs tf lg 800.000 untuk menyelesaikan misi dan dpt komisi. masalah disini adalah saya gapunya dana sebesar 800.000 tersebut, jadi saya minta tolong dengan sangat bantuannya kembalikan saja saldo saya tanpa komisi sebesar 360.000 saya gajadi ingin membuka toko diaplikasi tmall

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Preferred solution: Full refund

1 comment
Harits W

Halo kak, saya mengalami kejadian penipuan yang sama, apakah kita bisa komunikasi lewat WA?

Harits W

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brisbane, Queensland

To ask a question

Hallo my name is harits, jadi saya ingin menanyakan sesuatu, saya disini ingin menjual barang pribadi saya di tmall indonesia, namun setelah saya menanyakan bagimana mendaftar menjadi seller di tmall indonesia, saya perlu membayar uang untuk mengaktifkan toko saya, apakah itu benar?, apakah saya memang oerlu membayar untuk mengaktifkan toko saya?, terimakasih, please translete this on indinesian language

View full review
Loss:
$45

Preferred solution: My saldo on www.tmallindonesia.com get back to my e-wallet account

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Fabrice M Gya

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Withdrawal

My store was recently freeezed

And now after being able to complete all my purchases and even paid the tax .. I now wish to able to withdraw my fund.

I tried to communicate with the platforms customer service.. but in vain ..

I sent emails but no reply..

Can someone help me please.

I need to pay back bills and buy me food as well.

Thank you

View full review
Jiri M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brisbane, Queensland

Ttmallstore.com

Hello,

could you please confirm you recognize ttmallstore.com which is an online shopping platform mainly active in the U.S. ?

Apparently it´s owned by Alibaba.

I want to make sure it´s not a scam.

Thank you. JM

View full review

Preferred solution: I need to get some assurance ttmallstore.com is a legit online store and not a scam

1 comment
Holdyn Igg

Ja tam straciłem pieniądze

Thieno B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Besoin d'explication à propos du blocage de la plateforme d'investissement tmall à ses membres comme moi par exemple

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Bonjour,

s'il vous plait dites moi pourquoi la plateforme tmall ne fonctionne pas en refusant que les investisseurs de plateforme aient accès à la plateforme?

Quand texte les activités reprendront dans la plateforme tmall afinque nous puissions recuperer nos actifs au moins ?

View full review
Loss:
$21500

Preferred solution: Full refund

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